Last Update:2024/04/01

If you paid the entire medical care cost up front

In some cases covered by health insurance, you will pay the full medical care costs to the medical care institution or other facility up front, after which you will be reimbursed by the Health Insurance Association later.

If you paid the entire medical care cost up front
If you become sick or are injured overseas
If you cannot walk to or between hospitals

If you paid the entire medical care cost up front

Reason for payment of Medical Care Expenses	Application Form, Documents to attach
If you received treatment without a health insurance card due to an emergency If you received treatment using your former health insurance card	Application Form for Medical Care Expenses (advance payment etc.) Application Form for Medical Care Expenses (advance payment etc.) Example Japanese version only [Documents to attach] Receipt Medical cost details (indicating the name of the illness or injury) (If you are unable to obtain medical cost details from the medical care institution, have the institution certify the itemized [medical] receipt [for hospital use]) Pharmaceutical statement if you were prescribed pharmaceuticals * (If you are unable to obtain a pharmaceutical statement from the pharmacy, have the pharmacy certify the itemized receipt[for pharmacy use].) Separate applications are required for each patient, each month of examination or treatment, and each medical care institution or pharmacy. Medical or pharmaceutical statements issued with receipts are not valid for this application.
If you received a live blood transfusion	Application Form for Medical Care Expenses [Documents to attach] Receipt, Blood transfusion certificate
If you purchased and used prosthetic equipment such as an artificial arm or leg, an artificial eye, or a corset, as instructed by a physician	Application Form for Medical Care Expenses (prosthetic equipment) Application Form for Medical Care Expenses (prosthetic equipment) Example *Japanese version only [Documents to attach] Receipt, Written consent from an insurance doctor. If applying for orthopedic footwear, a photo of the footwear (showing that the patient actually wears the footwear)
If you underwent acupuncture, moxibustion, massage, shiatsu, or similar treatment with an insurance doctor's approval	Application Form for Medical Care Expenses (acupuncture) Application Form for Medical Care Expenses (acupuncture) Example Application Form for Medical Care Expenses (moxibustion/massage) Application Form for Medical Care Expenses (moxibustion/massage) Example Description of Reason for Continued Treatment/Status (acupuncture) Description of Reason for Continued Treatment/Status (moxibustion/massage) Letter of Consent (acupuncture) Letter of Consent (moxibustion/massage) *Japanese version only [Documents to attach] Receipt which the treatment regimen is written on, Written consent from an insurance doctor
If you had eyeglasses or contact lenses prepared and purchased to treat juvenile amblyopia or other condition in a child of less than nine years of age	Application Form for Medical Care Expenses (prosthetic equipment) Application Form for Medical Care Expenses (prosthetic equipment) Example *Japanese version only [Documents to attach] Receipt, Copy of lens prescription, Patient’s checkup results
If you purchased a compression garment or similar item to treat lymphedema of the arms or legs	Application Form for Medical Care Expenses (prosthetic equipment) Application Form for Medical Care Expenses (prosthetic equipment) Example *Japanese version only [Documents to attach] Receipt, Instruction from an insurance doctor

Deadline:	As soon as possible
Applies to:	Insured persons and dependents eligible for payment for the reasons shown below
Address inquiries to / Send to:	Submit to Human Resource Partners, Inc. Send to the following address: Human Resource Partners, Inc. Attn.: AIG 19F, IMP Building, 1-3-7 Shiromi, Chuo-ku, Osaka, Osaka Prefecture 540-6319 Tel. (main switchboard): 0570-00-7701 Choose automated voice response option 5. (open from 9:00 to 17:30) email:aig-hrp@si-hrp.com
Notes:

If you become sick or are injured overseas

Required documents:	Complete set of Application Form for Overseas Medical Care Expenses and other required documents Example *Japanese version only
Required documents:	[required documents ] Application Form for Overseas Medical Care Expenses Letter of consent to investigation Medical treatment details issued by the overseas hospital and translation thereof * An itemized receipt issued by the overseas hospital and translation thereof * The receipt from the medical care institution, etc. (original) A copy of documentation demonstrating international travel (e.g., passport, airline ticket) * Indicate the translator’s name, address, and telephone no. on the translation.
Deadline:	As soon as possible
Applies to:	Insured persons or dependents who have undergone examination or treatment at a medical care institution overseas
Address inquiries to:	Health Insurance Association
Notes:	The amount of the benefits will be based on the treatment costs as established under domestic health insurance.

If you cannot walk to or between hospitals

Required documents:	[For approval by the Health Insurance Association] Application Form for Approval of Transportation/Notification of Transportation ** Submit this form, with a doctor's certification, to the Health Insurance Association in advance for approval.
	[To claim transportation expenses] Application Form for Transportation Expenses Application Form for Transportation Expenses Example *Japanese version only
	Receipt
Deadline:	As soon as possible
Applies to:	Insured persons or dependents transported to or between hospitals as instructed by a doctor because the sickness or injury makes movement difficult
Address inquiries to:	Health Insurance Association
Notes:	This benefit is paid if a doctor determines there is a need for temporary, emergency transportation and the Health Insurance Association determines that all of the following conditions apply: The medical care for which transportation is required is appropriate as insurance treatment. The sickness or injury for which the medical care is required makes it difficult for the patient to move. In an emergency or other unavoidable case. In principle, the approval of the Society is required in advance (or after the fact under unavoidable circumstances).