If you paid the entire medical care cost up front

In some cases covered by health insurance, you will pay the full medical care costs to the medical care institution or other facility up front, after which you will be reimbursed by the Health Insurance Association later.

Procedures

Description

If you paid 100% of the cost because you could not present proof of your health insurance eligibility / If you received treatment as a member of the health insurance society you previously joined / If you had prosthetic equipment (e.g., corset) prepared / If you had pediatric prescription eyewear prepared / If you underwent acupuncture, moxibustion, or massage

Reason for payment of Medical Care Expenses	Application Form, Documents to attach
If you paid 100% of the cost because you could not present proof of health insurance eligibility due to an emergency If you received treatment as a member of the health insurance society you previously joined	Claim for Medical Expenses (Advance Payment, etc.) Claim for Medical Expenses (Advance Payment, etc.) Example
	[Documents to attach] Receipt Medical cost details (indicating the name of the illness or injury) * (If you are unable to obtain medical cost details from the medical care institution, have the institution certify the itemized [medical] receipt [for hospital use]) Pharmaceutical statement if you were prescribed pharmaceuticals * (If you are unable to obtain a pharmaceutical statement from the pharmacy, have the pharmacy certify the itemized receipt [for pharmacy use].) Separate applications are required for each patient, each month of examination or treatment, and each medical care institution or pharmacy. Medical or pharmaceutical statements issued with receipts are not valid for this application.
If you received a live blood transfusion	Application Form for Medical Care Expenses [Documents to attach] Receipt, Blood transfusion certificate
If you purchased and used prosthetic equipment such as an artificial arm or leg, an artificial eye, or a corset, as instructed by a physician:	Claim for Medical Expenses (For therapeutic devices) Claim for Medical Expenses (For therapeutic devices) Example [Documents to attach] Receipt, Written consent from an insurance doctor. If applying for orthopedic footwear, a photo of the footwear (showing that the patient actually wears the footwear)
If you underwent acupuncture, moxibustion, massage, shiatsu, or similar treatment with an insurance doctor's approval:	[Treatment until September 30, 2024] Claim for Medical Expenses (For acupuncture and moxibustion) Claim for Medical Expenses (For acupuncture and moxibustion) Example [Treatment after October 1, 2024] Claim for Medical Expenses (For acupuncture and moxibustion) Claim for Medical Expenses (For acupuncture and moxibustion) Example [Treatment until September 30, 2024] Claim for Medical Expenses (For Massages) Claim for Medical Expenses (For Massages) Example [Treatment after October 1, 2024] Claim for Medical Expenses (For Massages) Claim for Medical Expenses (For Massages) Example Description of Reason for Continued Treatment/Status (acupuncture) Description of Reason for Continued Treatment/Status (moxibustion/massage) Letter of Consent (acupuncture) [Treatment until September 30, 2024] Letter of Consent (moxibustion/massage) [Treatment after October 1, 2024] Letter of Consent (moxibustion/massage) *Japanese version only [Documents to attach] Receipt which the treatment regimen is written on, Written consent from an insurance doctor
If you had eyeglasses or contact lenses prepared and purchased to treat juvenile amblyopia or other condition in a child of less than nine years of age:	Claim for Medical Expenses (For therapeutic devices) Claim for Medical Expenses (For therapeutic devices) Example (eyeglasses) [Documents to attach] Receipt, Copy of lens prescription, Patient’s checkup results
If you purchased a compression garment or similar item to treat lymphedema of the arms or legs	Claim for Medical Expenses (For therapeutic devices) Claim for Medical Expenses (For therapeutic devices) Example (compression garment) [Documents to attach] Receipt, Instruction from an insurance doctor
Deadline:	As soon as possible
Address to:	Insured persons and dependents eligible for payment for the reasons shown below
Address inquiries to / Send to:	Submit to Human Resource Partners, Inc. Send to the following address: Human Resource Partners, Inc. Attn.: AIG 19F, IMP Building, 1-3-7 Shiromi, Chuo-ku, Osaka, Osaka Prefecture 540-6319 Tel. (main switchboard): 0570-00-7701 Choose automated voice response option 5. (open from 9:00 to 17:30) email:aig-hrp@si-hrp.com
Notes:

If you become sick or are injured overseas

Required documents:

*Japanese version only

[required documents ]

Application Form for Overseas Medical Care Expenses
Letter of consent to investigation
Medical treatment details issued by the overseas hospital and translation thereof *
An itemized receipt issued by the overseas hospital and translation thereof *
The receipt from the medical care institution, etc. (original)
A copy of documentation demonstrating international travel (e.g., passport, airline ticket)

* Indicate the translator’s name, address, and telephone no. on the translation.

Deadline:

As soon as possible

Applies to:

Insured persons or dependents who have undergone examination or treatment at a medical care institution overseas

Address inquiries to:

Health Insurance Association

Notes:

The amount of the benefits will be based on the treatment costs as established under domestic health insurance.

If you require transportation for emergency hospitalization or transfer to another hospital

Required documents:

[For approval by the Health Insurance Association]

Application Form for Approval of Transportation/Notification of Transportation

** Submit this form, with a doctor's certification, to the Health Insurance Association in advance for approval.

[To claim transportation expenses]

Receipt

Deadline:

As soon as possible

Applies to:

Insured persons or dependents transported to or between hospitals as instructed by a doctor because the sickness or injury makes movement difficult

Address inquiries to:

Health Insurance Association

Notes:

This benefit is paid if a doctor determines there is a need for temporary, emergency transportation and the Health Insurance Association determines that all of the following conditions apply:

The medical care for which transportation is required is appropriate as insurance treatment.
The sickness or injury for which the medical care is required makes it difficult for the patient to move.
In an emergency or other unavoidable case.

In principle, the approval of the Society is required in advance (or after the fact under unavoidable circumstances).