To have an Eligibility Verification Certificate, etc. issued or reissued

Health insurance cards are no longer newly issued or reissued since December 2, 2024. Use a Myna health insurance card.

To have an Eligibility Verification Certificate, etc. issued or reissued

Required documents:	Application Form for Issue/Reissue of Eligibility Verification Certificate Application Form for Issue/Reissue of Eligibility Verification Certificate Example *Japanese version only
Applies to:	Insured persons and dependents who wish to have an Eligibility Verification Certificate issued (reissued) for the following reasons: Lost Individual Number Card In the process of renewing Individual Number Card Individual Number Card electronic certificate has expired Individual Number Card issued but not registered for use as a health insurance card No Individual Number Card issued Individual Number Card returned Support from a third party (e.g., caregiver) required to receive examinations and treatment with a Myna health insurance card Lost or damaged Eligibility Verification Certificate
Address inquiries to / Send to:	Submit to Human Resource Partners, Inc. Send to the following address: Human Resource Partners, Inc. Attn.: AIG 19F, IMP Building, 1-3-7 Shiromi, Chuo-ku, Osaka, Osaka Prefecture 540-6319 Tel. (main switchboard): 0570-00-7701 Choose automated voice response option 5. (open from 9:00 to 17:30) email:aig-hrp@si-hrp.com
Notes:

To have the Notice of Eligibility Information reissued

Required documents:	Application Form for Reissue of Notice of Eligibility Information Application Form for Reissue of Notice of Eligibility Information Example *Japanese version only
Applies to:	Insured persons and dependents who wish to have the Notice of Eligibility Information reissued due to loss or damage
Address inquiries to / Send to:	Submit to Human Resource Partners, Inc. Send to the following address: Human Resource Partners, Inc. Attn.: AIG 19F, IMP Building, 1-3-7 Shiromi, Chuo-ku, Osaka, Osaka Prefecture 540-6319 Tel. (main switchboard): 0570-00-7701 Choose automated voice response option 5. (open from 9:00 to 17:30) email:aig-hrp@si-hrp.com
Notes:	As a general rule, if you lose your health insurance card or Eligibility Verification Certificate, you will be asked to use a Myna health insurance card.。 If you do not have a Myna health insurance card, submit an Application Form for Issue/Reissue of Eligibility Verification Certificate. * This notification is also required if you are unable to return your health insurance card or other document due to loss or other reasons when you retire (or remove a dependent).

If you lose your health insurance card, etc.

Required documents:

Notification of Health Insurance Card, etc. Loss
Notification of Health Insurance Card, etc. Loss
Example

*Japanese version only

Deadline:

Immediately following loss of health insurance card, etc.

Applies to:

Insured persons or dependents who have lost their health insurance cards, etc.

Address inquiries to / Send to:

Submit to Human Resource Partners, Inc.

Send to the following address:
Human Resource Partners, Inc. Attn.: AIG
19F, IMP Building, 1-3-7 Shiromi, Chuo-ku, Osaka, Osaka Prefecture 540-6319
Tel. (main switchboard): 0570-00-7701
Choose automated voice response option 5.
(open from 9:00 to 17:30)
email:aig-hrp@si-hrp.com

Notes:

New issue and reissue of current health insurance cards will be discontinued on December 2, 2024.
For this reason, the Association will reissue health insurance cards for applications received by the Health Insurance Association by December 1, 2024.
For applications received on or after December 2, the Association will conduct only card loss processing.

If you lose your Myna health insurance card (Individual Number Card)

If your Individual Number Card is lost or stolen, take the steps required to disable its functions. Call the Individual Number Call Center general toll-free number (0120-95-0178).

If you would like to be issued an Eligibility Verification Certificate for use until your Individual Number Card is reissued, submit an Application Form for Issue/Reissue of Eligibility Verification Certificate.

In addition, if your individual number changes due to card loss, you will need to notify your employer of the new individual number.